Frequently Asked Questions

Shipping is free on orders totaling $150 or more. Most orders ship within a few business days, and we will provide you with tracking information when your order ships. Review our Shipping Policy for more information.

All products can be returned within 30 days in new, unused condition for a refund. Review our Refund Policy for more information.

We provide a limited lifetime warranty that guarantees everything we design against defects in materials and craftsmanship for the reasonable lifetime of the product by offering free repairs or replacements if necessary. Review our Warranty Policy for more information.

Our gear is made smack dab in the mountains of Tennessee, where it is hand crafted to the highest possible quality and tested for durability by outdoor/preparedness enthusiasts. Frequently, we send out gear to active-duty military and independent gear testers to provide feedback so we can continue innovating solutions that meet the demands of serious end users. Review our About Page for more information.

No, we do not make custom modifications to gear for the sole reason that deviations from original design specifications require many hours of collaboration, engineering, and prototyping which is very costly. While we do collaborate with customers on designs of certain products, once an item goes to market we cannot make custom modifications.